Enacting a sweeping inflow and infiltration ordinance across 17 member communities presents plenty of challenges. Getting all those communities to buy in, along with the general public, has been the path to success for the Western Lake Superior Sanitary District.

Achieving public engagement in any project can be daunting, but in the case of I&I, the best way is simply making sure customers understand the issue at hand.

“People want to do what they can do to help,” says...